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Shepherd Senior Living

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Frequently Asked Questions
Shepherd Senior Living

Frequently Asked Questions

What is personal care home?

Personal care home is a place where special combination of housing, personalized supportive services, and health care designed to respond to the individual needs of those who require help with activities of daily living. Personal care homes promote maximum independence and dignity for each resident and encourages the involvement of a resident's family, neighbors, and friends. Staff is available 24 hours to meet both scheduled and unscheduled needs. Personal care communities may also be called residential care facilities, adult congregate living facilities, personal care homes, catered living facilities, retirement homes, homes for adults, or community residences

Is Shepherd Senior Living is a Personal Care Home?

Yes. Shepherd Senior Living is a Personal Care Home.

What is the difference between a nursing home and a personal care home?

Nursing homes are licensed medical facilities that are inspected and licensed by the Government of Kerala Department of Health. They must meet both state and central regulations. There is third party reimbursement from insurance companies if they have health insurance or med claim coverage.

Personal care homes are residential facilities that offer personal care services, assistance and supervision to four or more persons. They are inspected and licensed by the Government of Kerala and concerned local authorities. Sometimes they are advertised as "assisted living residences," "retirement homes" or "boarding homes for the aged." A personal care home must have a license in order to operate in the state of Kerala. There are state licensing regulations that apply to personal care homes. These regulations are aimed at protecting the health, safety and well-being of the residents. There is no third party reimbursement for personal care homes. The clients will have to meet the expenses out of their pockets.

What is assisted living or personal care and why might it be a better option than in-home care?

: Assisted living/personal care is much like in-home care in that both offer non-medical services. Both provide services like assistance with activities of daily living, bathing, grooming and dressing, transportation to medical offices and shopping, medication reminders and meal preparation.

Working with an in-home care agency is the best way to find an in-home caregiver because they will usually take care of the business side, such as conducting criminal background checks of employees, providing insurance, managing payroll taxes and maintaining support and training of the caregiver – all things a senior's family would be responsible for if hiring a caregiver through private hire or a referral agency.

Likewise, assisted living/personal care communities like Shepherd Senior Living take care of business matters, with many other areas of concern, including opportunities for social experiences. Shepherd Senior Homes can also be cost-effective for residents and their families because of Shepherd Senior Living's ability to serve our residents as a community.

How do I know it is time to begin looking for personal care services?

This can depend on a variety of factors. For instance, an individual might become uncomfortable with living alone due to the possibilities of falling, getting sick, safety issues, forgetting to take medications, loneliness, poor nutrition or the difficulty of taking care of household responsibilities. Your loved one may be unable to manage routine tasks and may be at great risk when they try. Family members may not be able to provide a safe level of care for this individual. The choice is yours. Help may be through either in-home supports provided in your loved ones own home, your local Area Agency on Aging, or through a facility-based option, such as a personal care home.

How do I know what services the personal care home is supposed to provide for the residents?

There are a few ways that you can find out what services a particular personal care home offers. Contact the personal care home and ask to see a description of services. This description of services will tell you exactly what services the home provides. Some of the services offered at a typical personal care home include assistance with eating/drinking, bathing/personal hygiene, arranging for and managing health care, doing laundry, using prosthetics and many other services. Finding out what services a home offers is very important in determining if the home can meet the individual's needs. Each home is required to have a description of services available. Ask to see a copy of the standard resident-home contract that will include the fee for each service offered by the home.

What activity programs are available at a personal care home?

Activities at personal care homes are developed to meet the needs of each resident. Some activities are conducted in groups to provide opportunities to socialize with others, while others are individual activities for each resident. Most activities usually occur on the grounds of the home, although some facilities are able to offer trips to interesting places in the community. Activities available are dependent upon which personal care home you choose. This is a factor that you may want to check into when choosing a personal care home for your loved one.

What are the rights of residents living in a personal care home?

A resident who lives in a personal care home has many rights, including:

  • No discrimination because of race, color, religious creed, disability, handicap, ancestry, sexual orientation, national origin, age or sex.
  • No neglect, intimidation, physical or verbal abuse, mistreatment, corporal punishment or discipline in any way
  • Treated with dignity and respect.
  • Informed knowledge of the rules of the home and given 30 days written notice prior to the effective date of a new home rule.
  • Access to a telephone in the home to make calls in privacy. Non-toll calls shall be without charge to the resident.
  • The right to receive and send mail.
  • Privacy of incoming and outgoing mail.
  • The right to communicate privately with and access the local ombudsman.
  • The right to practice the religion or faith of the resident's choice, or not to practice any religion or faith.
  • He/she shall receive assistance in accessing health services.
  • He/she shall receive assistance in obtaining and keeping clean, seasonal clothing.
  • The right to access, review and request corrections to the resident's record.
  • The right to furnish his/her room and purchase, receive, use and retain personal clothing and possessions.
  • The right to leave and return to the home at times consistent with the home rules and the resident's support plan.
  • The right to relocate and to request and receive assistance, from the home, in relocating to another facility.
  • The right to freely associate, organize and communicate with others privately.
  • He/she shall be free from restraints.
  • He/she shall be compensated in accordance with state and federal labor laws for labor performed on behalf of the home.
  • The right to receive visitors for a minimum of 12 hours daily, seven days per week.
  • The right to privacy of self and possessions.
  • The right to file complaints with any individual or agency and recommend changes in policies, home rules and services of the home without intimidation, retaliation or threat of discharge.
  • The right to remain in the home, as long as it is operating with a license.
  • The right to receive services contracted for in the resident-home contract.
  • The right to use both the home's procedures and external procedures to appeal involuntary discharge.
  • The right to a system to safeguard money and property.
  • The right to choose his/her own health care providers.
Are personal care homes licensed and regulated?

Yes. All personal care homes are licensed by the Government of Kerala. Personal care homes also meet state and local health, fire and safety laws and regulations.

Do personal care homes have to hire professional staff, like doctors and nurses?

Personal care homes are not centres with medical facilities and they do not have to hire nurses or other medical staff. Personal care homes are required to hire staff who meet basic education requirements. Personal care homes must provide initial and ongoing training for staff.

Must I give all my money and possessions in order to be cared for at a personal care home?

No. You should only be asked to pay for the care and services you receive. Whatever monies and possessions you have in addition to that remains yours.

What if I am independent, but my spouse needs to be in assisted living?

There are a number of couples living in personal care homes who do not share the same health needs. Some homes can make accommodations for the couple; while others cannot. This depends on the personal care home you choose.

How does a personal care home obtain referrals for residents?

No governmental or public agencies place or refer residents in personal care homes. The personal care home provider is responsible for admissions into the facility. The individual, or the individual's family and friends, select the personal care home of his/her choice.

What is long-term care?

Long-term care describes the diverse range of options that are available to seniors who are no longer capable of managing the complete range of daily activities on their own. Sometimes a senior's needs may be met in an independent living community, where the primary focus is bringing seniors together to provide social opportunities – with the added bonuses of things like meal preparation, housekeeping, maintenance and transportation.

Assisted living/personal care - like independent living - shares the aspect of socialization but might include meal and/or medication reminders, assistance with grooming or even incontinence care. Shepherd Senior Living's assisted living/personal care communities offer specialty neighborhoods that serve the needs of residents coping with memory loss due to Alzheimer's disease or dementia.

Outside of the Shepherd Senior Living family of communities, there are other types of long-term care with various options such as in-home care, home health care, adult day health care, skilled nursing facilities, board and care homes, as well as palliative and hospice care.

Are all assisted living/personal care and retirement homes alike?

No. Assisted living/personal care and retirement homes vary greatly, even within Shepherd Senior Living. At Shepherd Senior Living, we're proud that each of our community is unique and a reflection of its locale. We believe that unique people deserve exceptional communities, designed with these individuals and their desired environment in mind. This holds true for everything from the building's architecture, to the food choices offered, to the Shepherd Senior Living professionals who care for our residents. We strive to offer the best assisted living/personal care and retirement living services in each Shepherd Senior Living location.

What are continuing care retirement homes?

"Aging in Place" is a common industry term that, unfortunately, can potentially mislead those interested in assisted living/personal care. Some establishments offer a range of services that could allow a resident to age in place. These are often called continuing care retirement homes, but you should thoroughly question any assisted living/personal care community that tells you a resident can live at the community forever, even if their needs increase. In fact, the community may not be able to adequately meet the resident's needs for the rest of his or her life, or state regulations may restrict the community's attempt to do so.

At Shepherd Senior Living, we offer independent living, assisted living/personal care, and programs for those with memory impairments. In the assisted living/personal care communities, we offer different levels of care designed to meet our residents' changing needs. This allows us to continue to serve residents as their needs increase. However, each state we operate in regulates the level of services we can provide to an assisted living/personal care community. Should one of our residents develop needs requiring services beyond those allowed by state regulations, we will assist the resident and his/her family in finding the best location for their needs.

What is necessary for the care of people with Alzheimer's disease or dementia?

One of the most important aspects in the care of a person with Alzheimer's disease or dementia is a properly planned environment. At Shepherd Senior Living, you'll find communities that have a separate and secure neighborhood for memory-care residents. Though we want all of our Shepherd Senior Living to look nice and feel like home, memory care interior decorating is a science and an art. It's important to have bright, warm and even lighting, as well as carpeting and flooring without busy patterns. Special care and attention is important for residents in memory care. With our specially trained staff, we carefully plan our staff-to-resident ratio and activities programs to ensure that our residents' individual needs are met in a structured and secure environment.

Are new residents required to pay an entrance fee when moving into a Shepherd Senior Living?

In our Senior Living, no entrance fee is required. The only up-front fee required by most of our communities is a processing fee. Because this fee varies by community, check with the community of your choice for more information.

Can I bring my own furnishings to my place of residence?

Yes. This is your home and you should have all the comforts and furnishings to which you're accustomed. Shepherd Senior Living residents enjoy decorating their own apartments and entrances to add their own unique personality to their homes.

Can I bring my pet to Shepherd Senior Living?

We know that a pet can be an important member of the family. Most Shepherd Senior Living do not allow residents to have pets in their living area.

Do Shepherd Senior Homes allow smoking?

We are sensitive to the health needs of all of our residents, so Shepherd Senior Living are designated as non-smoking. Our Senior Living offer dedicated areas where guests are free to smoke. As a matter of our health policy we do not allow the residents to smoke.

Is there access to a full-time, licensed nurse?

Each Shepherd Senior Living employs a full-time, licensed nurse as a Resident Services Director who oversees all aspects of care services including assessments, medication assistance and communication with family and physicians.

Is there access to an emergency call system?

Shepherd Senior Living's spacious living areas are all equipped with emergency call systems.

What options are there for activities?

Each Shepherd Senior Living has a full-time activities director to design and execute a calendar of events that provides residents with plenty of diverse opportunities for cultural entertainment, continual learning, spiritual development, creativity and socialization seven days a week.

What meal programs are available?

Each Senior Living~s full-time culinary staff freshly prepares selections daily. Shepherd Senior Living offers varied and seasonal menus. Plus unique dining occasions make mealtime memorable. Many Shepherd Senior Homes also have a café, with complimentary nutritional snacks and beverages available 24 hours a day.

Is there ample privacy in the current accommodations?

Shepherd Senior Living offers a variety of floor plans from which you can choose either private or semiprivate accommodations with attached baths. With the exception of those who live in our secure, memory-care neighborhoods, residents have their own keys and may come and go as they please.

Is there access to transportation and is it wheelchair accessible?

Yes. Shepherd Senior Homes provide scheduled transportation to meet your needs.

Can Shepherd Senior Living help if my mom or dad has experienced falls in the past?

We develop an Individualized Care Plan (ISP) for each resident that details care needs and preferences and addresses safety concerns. If falling is a concern, the ISP may include interventions and special precautions to help address this issue that will be followed by our Designated Care Managers.

Many of our daily programming and activities offer exercise classes that focus on strength and balance, which may assist in reducing the risk of falling.

Do you have a medication management program?

Yes, Shepherd Senior Living has a medication management program, which may be added to an Individualized Service Plan (ISP) and varies based on regulation. Residents participating in Shepherd Senior Living’s medication program may choose their own pharmacy or use Shepherd Senior Living’s preferred pharmacy provider in that region. If a resident prefers to use an alternate pharmacy, the resident and pharmacy must comply with certain requirements. In some communities, residents may also be assessed to self-administer medications.

Do you offer rehabilitation or skilled nursing?

Care options vary by community. Skilled nursing and rehabilitation care are offered in certain Shepherd Senior Living communities, and when a resident requires more care than can be provided by our team, we work with the family, physician and partner providers to find an alternate solution.

How is my level of care determined?

Upon move-in, our nurses and care team will assess your current health and review your medical history to see how we can best meet your needs. They will also discuss your preferences as well as your normal routines to develop a care plan that’s tailor made for you. This Individualized Service Plan (ISP) details your care plan and is regularly updated to meet your evolving needs.

What is your staff to resident ratio?

Our staffing ratio is variable and adjusted constantly based on the needs of our residents at each community. Every resident’s Individualized Service Plan (ISP) outlines the type of care they need, which is delivered by a team of Designated Care Managers who also learn each resident’s likes, dislikes and preferences, helping to anticipate a resident’s needs before they arise. Our residents and their care managers build very strong bonds.

Can you help to provide a doctor?

We believe in a family’s right to choose everything – from a primary care physician to a physical therapist. Residents may keep their current physicians or our team can help them find physicians near the community. Some doctors make regular visits to our communities, but a resident is not obligated to use them. We can also provide scheduled transportation for our residents who need a ride to a doctor’s appointment, for an additional fee.

What training do Shepherd Senior Living team members receive?

We provide continued education and training, clinical care protocols and multiple quality assurance measures to reinforce our strong standards. Shepherd Senior Living’s extensive training programs have been developed throughout our more than 30-year history and include classroom, online and hands-on training, and employee shadowing and mentoring.

Do you offer 24-hour nursing?

We have nurses either in the Senior Living or on-call 24-hours a day.

What are the typical services provided in Shepherd Senior Living’s Assisted Living?

Some of our residents in assisted living simply require general oversight and reminders while others need various levels of care and assistance. We can assist our residents with all of their Activities of Daily Living (ADLs) such as showering, dressing, grooming and even dining. Each resident has an Individualized Service Plan (ISP) that details his or her care plan and is regularly updated to meet evolving needs.

How much does senior living cost?

The cost to live at Shepherd Senior Living is based on each resident’s Individualized Service Plan (ISP) and room rental fees, which vary by location.

What is included in the costs?

Our base rate in assisted living and personal care includes three meals a day, housekeeping, a load of personal laundry and fresh linens and towels each week, an emergency safety alert system, wellness checks every 30 days performed by a nurse, transportation to community programs, and all of our in-house activities.

What financial options are available to make senior care more affordable?

The residents or their family members will have to meet the expenses. Charitable organizations can sponsor the expenses of the residents. However, a surety of payment need to be ensured.

How do I arrange a visit?

The first step is to arrange a visit to a Shepherd Senior Living. During your visit, we’ll talk to you about your personal circumstances and how we can meet your individual needs. To set up a tour, simply call your nearest Shepherd Senior Living at 04822245756 or 9847098470 to find a Senior Living and schedule a tour.

What types of activities do you offer?

Our programming and activities vary by community and are specially designed to engage a senior’s mind, body and spirit.

Our mind activities include brain teaser games, language study and discussion groups – just to name a few! We also offer daily programming that helps our seniors stay physically active with chair yoga, tai chi, walking clubs and much more. For residents that like to get in touch with their inner spirit, we provide musical programs, poetry classes and a variety of religious offerings.

Additionally, we regularly plan fun and engaging activities outside of the community, such as a trip to a local park for a barbeque lunch, a scenic bus ride tour or a stop into an art gallery exhibit. There’s always something to look forward to!

Can residents request events or activities?

Yes! In fact, activity calendars are different at each community because each one is tailored to its specific residents’ requests and interests. Our communities also hold monthly resident council meetings, so we can be certain our activities meet their needs and interests.

Our Mission

Our mission is to set standard of excellence for skilled nursing facilities by providing exceptional care that enhances the quality of life for our clients with respect and dignity.
Establish service oriented institutions based on humane, philanthropic and secular principles of love to provide food for the hungry, clothes for the unclad, shelter for the destitute, and care for the sick. Establish service oriented institutions based on the ethnic principle of love, fraternity, compassion and sacrifice

About the Founder

International Gospel Ministry

Molly T. Philip belongs to a traditional and conservative Jacobite Syrian Christian family from South India. She was brought up under a strict traditional Christian discipline. After completing her pre-requisites from the University of Kerala, she moved to Bombay.